Insurance for Visitors to USA - Administrative Procedures FAQ

I made a mistake entering the data while applying online. What should I do?

Please log into MyAccount and request the correction. If MyAccount is not available for the product you have purchased, please send an email to ecivres indicating your certificate number (or Id number, policy number, confirmation number as appropriate depending upon the product you purchased) and the changes you would like to make. If correcting the data requires any premium changes (such as entered wrong age), please also mention that you authorize the insurance company to charge you (or credit you) the difference.

Please allow 2 to 3 business days to get this processed as it is a manual process.

I applied online last week and I have not yet received any cards in the mail. What should I do? Is my insurance still valid? What should I do if I need to go to the doctor before the card arrives?

When you applied online, if you saw the confirmation on the screen that your application was approved and received, please be assured that your coverage is in effect. Most of the insurance products that we offer also send a virtual id card in the email immediately that you can print. It has exactly the same information that is in the physical card.

Some insurance plans don't send anything in the postal mail. For the ones that do, insurance cards are mailed by the next business day by regular postal mail (first class). Please allow 7-10 days for the post office to deliver your mail. If you have not received the mail after 10 days, please log into MyAccount and make a request. If MyAccount is not available for the product you have purchased, please send an email to ecivres indicating your certificate number (or ID number, policy number, confirmation number as appropriate depending upon the product you purchased) and that you have not received the cards yet.

People frequently do not receive cards because of various reasons such as:

• Did not specify the apartment or suite number.

• Specified wrong country in the address (e.g. address is Sunnyvale, CA but the country specified is India instead of USA).

• Sometimes, the post office may not be able to figure out the house/apartment properly if instead of your name, your parents name is listed in the mailing address. And the mail may be returned to the insurance company.

Some insurance companies allow you to choose online fulfillment only. In that case, you will not receive any cards in the mail. If you selected that by mistake, please send us an email, and we will arrange that new cards be mailed to you.

If you did not receive the email confirmation after the purchase, and if you specified a public domain email address (such as Yahoo, Hotmail, GMail etc), please check in your bulk mail folder, spam mail folder. The email may actually be there. If you find the email in the bulk/spam folder, please make sure to click the button 'Not Spam' to let Yahoo/Hotmail etc. know that the email is not a spam.

You can also download the insurance cards, policy wording etc. for many insurance products online from MyAccount.

What if I change my visa status?

As long as you do not become a U.S. citizen while staying in the U.S., your coverage would stay the same on most plans. If you become a permanent resident of the United States, you may no longer be eligible for some plans. Contact us so that we can make sure that you are still eligible for the plan you have purchased.

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